31000 Privacy Policy — Protecting Malaysian User Data
This Privacy Policy explains how 31000 collects, uses, stores, and protects Malaysian users’ personal data. We are committed to managing your privacy transparently, responsibly, and securely at all times.
Last updated: 2026. Please review this page periodically for any amendments.
1. Information We Collect
The 31000 platform collects various categories of information from Malaysian users to ensure services operate safely and efficiently. The information collected includes:
Full name, Malaysian phone number, email address, date of birth, and passwords stored in encrypted format. This information is required during registration and used to verify user identity.
Device type, operating system, web browser version, IP address, time zone, and screen resolution. This technical data is collected automatically to ensure a stable platform experience that is compatible with your device.
Records of RM deposit and withdrawal transactions, payment methods used (local e-wallets, online banking), and transaction references. Full account numbers or card details are not directly stored by 31000.
Login session records, accessed games, active time, betting history, and interactions with platform features. This data is used to improve service quality and detect unusual activities.
2. Purposes for Using Your Information
31000 uses the information collected solely for legitimate purposes related to providing services to Malaysian users. The primary purposes of using the information are:
- Identity Verification and Account Security — ensuring each account is owned by a legitimate individual and preventing unauthorized access
- Financial Transaction Processing — enabling deposits and withdrawals in RM through secure local payment methods
- Customer support services — enabling the 31000 support team to identify your account and provide accurate, efficient assistance
- Platform Improvements — analysing aggregated usage patterns to improve platform performance, stability, and overall user experience
- Regulatory Compliance — meeting applicable legal requirements including minimum age verification and fraud prevention
- Service communications — sending account notifications, security updates, and relevant platform usage information to your registered email
31000 does not use your information for third-party marketing without your explicit prior consent.
4. Data Storage, Security and Information Sharing
Data Storage and Protection
All user data on the 31000 platform is stored on servers protected by SSL encryption and multiple layers of security. Access to user data is restricted to authorized personnel only and subject to strict confidentiality protocols. Passwords are saved in a hashed format, making them inaccessible in plain text to anyone, including platform staff.
Active user data is retained for the duration of the active account. Should an account be closed, personal data will be kept for the period required by applicable laws or regulations before being securely deleted.
Information Sharing with Third Parties
31000 does not sell, rent, or share users’ personal information with third parties for commercial purposes. Information may be shared only under the following limited circumstances:
- To payment processors and financial service partners necessary to facilitate deposits and withdrawals in RM, subject to binding confidentiality agreements
- To relevant authorities when required by law or valid court order
- To third-party technical service providers who assist in operating the platform, provided they are bound by equivalent data protection obligations
5. User Rights and How to Contact Us
Rights to Access, Correction and Erasure
As a 31000 platform user, you have the following rights regarding your personal data:
- Right of Access — you may request a copy of the personal information we hold about you by contacting support via email
- Right to Correction — if your information is inaccurate or outdated, you may request corrections through account settings or by contacting customer support
- Right to Erasure — you can request deletion of your personal data by officially closing your account. Deletion is subject to mandatory retention requirements set by applicable laws.
- Right to Withdraw Consent — for marketing communications, you can unsubscribe anytime using the link provided in the emails
Privacy Policy Changes and How to Contact Us
31000 reserves the right to update this Privacy Policy from time to time. Material changes will be notified to active users via registered email or platform notifications before taking effect. Continued use of the platform after such notices will be considered acceptance of the updated policy.
For any inquiries, data access requests or privacy complaints, please contact the 31000 support team via email at:
Our team will strive to respond to privacy-related inquiries within a reasonable timeframe. For other general questions, you can also refer to our Frequently Asked Questions us.
Have Questions About Your Privacy?
Contact the 31000 support team or visit our FAQ page for more information on data protection and platform policies.
Frequently Asked Questions Register Account